Frequently Asked Questions

We accept amazon gift cards through our main reseller for paypal ( recommended payment option) As an alternative you can purchase amazon gift cards from anywhere and send us the codes. we also accept bitcoin and more payment options will be added over time. 

You can follow these step by step video tutorials depending on what you want to use:

1.Paypal through our main gift cards reseller (Recommended payment option )

2.Amazon Gift card code from alternative websites (please read on the checkout page for each payment option for more alternative websites)

these video tutorials and more info is on the checkout page before you place order please read for more info.

Due to the high cost and high time needed to set up accounts for safely upload products we only sell gifted products. However if you really need files contact us and we will see what we can do to help you out.

Delivery will be done as soon as your payment clears.For security reasons on your first purchase please contact us on live support for a faster delivery. It is possible we are not online at some point during the day due to different time zones. In this case if you place an order on our website the delivery will take place within 24 hours. During holidays orders can take up to 48 hours to be processed and delivered to your imvu account that you provided.

Note: Make sure you provide the correct account name when you make an order on our website. If you provide the wrong account name and your order happens to be delivered to the wrong account we are not responsible for this issue and you will need to order again. We keep detailed records of all the orders and deliveries. Also make sure your account is set to receive messages from everyone. If it is set to friends only then we won't be able to deliver your products.

All products on our website come with a 6 months free replacement warranty, meaning in a product is taken from you by imvu within this time frame you should contact us for a replacement. However if a product is taken from you after the first 6 months expire and you want the product back you will have to pay 50% of the initial price.

Note: We will do our best to have replacements already in place each month, however if for some reason we were not able to make a backup of a certain product replacements will be sent within 30 days as it takes time to set up accounts properly for uploading ( this is out of our control ).

Also if for some reason we are unable to make a replacement of a certain product for you within 30 days we will replace that product with a similar product of equal value.

Important Notice: Warranty replacement is voided if we discover you made a product that you purchased from us public! Imvu finds bm products alot faster when they are used in public rooms. If we discover you made one of our products public you will need to pay full price for a replacement and if you still continue to make products from us public after that we will deny future orders from you. Please understand that this measure has to be taken for your safety as well as ours.

If a product is taken from you within 6 months of your purchase contact us and let us know. Also if your warranty passed and you want a product back you can contact us but in this chase you will be charged 50% of the initial price. We do our best to make some backups for our products each month. If you contact us and we have a backup in place for that product we will replace it as soon as you let us know. However if we don't have a backup in place for a certain product the delivery of the replacement will take place within 30 days as a new account is needed to be setup. Setting up an account depends entirely on imvu. There is nothing on our side that we can do to speed that up. Also if for some reason we are unable to make a replacement of a certain product for you within 30 days we will replace that product with a similar product of equal value.

Important Notice: Warranty replacement is voided if we discover you made a product that you purchased from us public! Imvu finds bm products alot faster when they are used in public rooms. If we discover you made one of our products public you will need to pay full price for a replacement and if you still continue to make products from us public after that we will deny future orders from you. Please understand that this measure has to be taken for your safety as well as ours.

We strongly recommend that you double check your spelling on your imvu account name before placing an order. If you misspell your account name and the account does not exist when we deliver the products we will contact you on the e-mail you used to register on ImvuErotica to let you know so we can deliver to the correct account. However if the wrong imvu account name you provided us with exists and the products are delivered there is nothing we can do. In this situation you will need to make another order with the correct imvu account name. We keep detailed archive with all our deliveries and we can provide proof of delivery every time. 

If your imvu account is not set to receive messages from everyone we will not be able to deliver your product. In this case we will contact you on the e-mail address you used to register on ImvuErotica to let you know so you can correct the problem for a successful delivery.

All products come with easy to follow instructions. If you haven't done so please go to your ImvuErotica dashboard in the download section and download the instruction file. The file also includes a link to a step by step video tutorial. Just paste in in your browser and access the link. If you still have problems contact us on our discord server.

To prevent fraud and other security issues our systems detect vpn's and proxy servers. Your order only gets canceled if you are using a vpn or proxy server. In this case you will get your money back prior to the product delivery. We strongly recommend you turn your vpn or proxy off while making purchases on our website. We took measures to encrypt our entire website using an SSL encryption so it shouldn't be any need for a vpn or proxy. However if you get your order canceled and you are sure you are not using a vpn or proxy u can contact us on discord so we can manually process your order.

You can find your referral link and statistics on your imvu erotica account dashboard:

Once in the referral statistics page you will find your referral link. Every time you give that link to people you know and they register and make a purchase on our website you will get a percentage of what they paid us in account balance. Once you have enough balance a new payment method will appear on the checkout page when you make an order allowing you to pay with account balance instead of real money. This is how you get free products so take advantage of this as much as u want.

You earn reward points as follows:

1. When you first register an account on our website.

2. Every purchase you make will earn you a certain number of reward points.

3. You can earn extra reward points by leaving a review on the products that you purchase.

Step1:

Add the product you wish to purchase with points to the cart and go on the checkout page input the number of points in the reward points section and click submit 

step 2 Choose free checkout at the top

Step 3:

Confirm Order.